#1 Amazon Best Selling Books
The Five Star Formula
& Sales Through Service
“ If you're struggling to see the wood for the trees in your business this is a simple to follow guide, to build a high-performance exceptional customer facing business. I am looking forward to implementing all these great ideas I have got from reading The Five Star Formula “
Amazon Review ★★★★★ - The Five Star Formula
The Five Star Formula
Create incredible guest experiences that lead to five-star reviews and award-winning hospitality business
Amazon Best Seller
A Game Changer
Excellent book for anyone looking to plan improvements in their business' Guest Experience. Really cool book, well written and very helpful. Certainly opened my eyes
Amazon Review ★★★★★ - The Five Star Formula
ABOUT THE FIVE STAR FORMULA
★★★★★
CLARITY
Understanding where your business is now and creating a clear vision of the business you want to build
CULTURE
Creating a culture that attracts and rewards passionate and dedicated employees
CUSTOMER
Identifying and appealing to the ideal guests your business needs to succeed
CREATIVITY
Finding your unique offering so you can stand out from the competition and make your mark
COMMENDATIONS
Winning awards for your business and enjoying the benefits of an award-winning status for years to come
“If you want to build a profitable, scalable and exceptional business while transforming the guest experiences you need to read this book. “
Sales Through Service
Transform your restaurant team into Sales and Service professionals
Amazon Best Seller
Are you leaving sales up to chance?
Too often businesses like yours are leaving sales to chance, hoping your team will perform like sales professionals rather than order takers. Without guidance and development, highly profitable sales will rarely happen.
I’ll help you find the missed opportunities – and lost profits – in your business, by:
Developing a sales and service strategy in your business
Identifying the culture clashes in your business that are holding you back
Developing your products and services into assets that attract new and existing customers
Exploring ways to create consistent, sustainable and predictable revenue
Sales Training with The Hospitality Masters
The Hospitality Masters can create change in you, your team and your business – with real, tangible results. Find out what my coaching sessions cover or book a free one-hour strategy session to find out more.
ABOUT THE AUTHOR: JOY ZARINE
Joy Zarine is a hospitality and business strategist, industry speaker and bestselling author from London, UK. For over eighteen years, she has worked with industry leaders to create, build and market profitable and award-winning restaurants, pubs and bars.
From cocktail bartending in her teens to working and leading late-night, wet-led venues in her twenties, Joy has gone on to help launch UK-wide brands and create her own hospitality and experience consultancy to develop and coach hospitality and service-based businesses.
Joy’s passion lies in creating incredible customer experiences and building award-winning businesses of all sizes. From award-winning independent restaurants to working with the world’s most popular venue, The O2. Joy is also the author of the #1 best-selling book “The Five Star Formula” in which she explains how to create incredible guest experiences that lead to five-star reviews and award-winning hospitality business.